- Raise a return/replacement request within 7 days from the date of delivery. In case of damaged/missing product, raise a return/replacement within 2 days from the date of delivery.
- Mamaearth will take 2 working days to review your return request.
- If our reverse pickup service is not available at your location, you would need to self-ship the product via any reliable courier partner. Mamaearth will reimburse the courier charges, either in your Paytm wallet or Mamapay Wallet.
- After the product is received, Mamaearth will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement would depend upon the stock availability.
Under what conditions can I return/ replace my product?
- Wrong product delivered
- Expired product delivered
- Damaged product delivered – physical damage/ tampered product or packaging
- Incomplete order – missing products
Under what conditions return/ replacement request will not be accepted?
- Opened/used/altered products
- Original packaging (mono cartons, labels, etc.) missing
- The return/replacement request is generated after 7 days from the date of delivery
- The damaged/missing product is reported after 2 days from the date of delivery